Background
It is a common misconception in small to medium sized enterprise (SME) companies that IT support contracts are an unnecessary expense. After all, most companies have existing warranties on their hardware and a certain degree of internal expertise. Quite often this expertise rests with the founders of the organisation whose knowledge has grown with the organisation. Let's face it, IT can be fun and interesting and a welcome diversion from every day matters. If something goes wrong, let the manufacturer sort it out!
Risks of Not Having Support
But what happens if you are too busy to reload a flaky PC, or you get hit by disastrously destructive virus, or your file server crashes and the manufacturer restores only the failed hardware and leaves you without your operating system, your data and your e-mail? Your knowledge might be good, but how quickly can you restore your operation and how long will your customers tolerate you being removed from everyday contact?
Total Cost of Ownership
Surprisingly the initial purchase price of your equipment represents only a tiny fraction of the money that equipment will cost your organisation during its lifetime. Most of this expense is the support costs. It is an easily recognised concept that your employees need to be free to do the job they were employed to do and continue generating income.
Customer Care
Infosystems recognised this market niche at a very early stage and developed our Customer Care concept. By employing us to act as your 'IT department' you remove your reliance on internal expertise, benefit from our experience and reduce your support costs to a fraction of those demanded by dedicated IT support personnel. By eliminating the 'that's not our problem' scenario hidden costs can be avoided and IT support budgets adhered to.
Solution
If your company could benefit from any of the following services then we have a support contract suitable for you, from a monthly visit to onsite 30 minute break fix restoration!
- Fixed response equipment maintenance
- Unlimited telephone support
- Remote server management and fault diagnosis
- Technical consultation and systems development
- Routine visits to carry out preventative maintenance
- Routine, scheduled visits for non-mission critical housekeeping procedures
- Inventory Control to help track equipment on site
- Offsite backup storage
- Sickness or vacation cover for your IT staff